Sales Development
Executive
Job Overview:
• Selling logistics service and value-add services using solid arguments to prospective customers.
• Performing cost-benefit analysis of existing and potential customers.
• Maintaining positive business relationships to ensure future sales.
Job Responsibilities:
Serve customers by selling service and meeting customer needs:
• Services existing accounts, obtains requirements, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Focuses sales efforts by studying existing and potential customers.
• Submit price or rate by referring to price lists and product cost.
• Keeps management informed by submitting activity and result reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
• Recommend changes in product, service and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to Management.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Contributes to team effort and company by accomplishing related results as needed.
Job Representative Skills:
• Customer service and presentation ability.
• Achieving sales targets and good with figures (numbers).
• Problem solving ability, client relationship and motivation for sales.
• Excellent oral and writing communication skills.
• Search and negotiation skills.
• Confidence and knowledgeable in logistics service.
LSAP
D365FO Technical
Consultant
(NA REGION)
Job Overview:
• Based in Malaysia, you will need to focus on the technical side of building solutions in D365F&O, going from architecture designing, programming, testing including RSAT and ultimately delivering the solution. Collaborating closely with our functional teams. Provided technical expertise and guidance during the project life cycle, always ensuring that customers’ requirements were met.
Job Responsibilities:
• Design, develop, and implement custom solutions within the D365F&O platform to meet the unique requirements of end users. This includes configuring and customizing dynamic modules, creating custom workflows, and integrating with other systems when necessary.
• Provide technical expertise and guidance in all D365F&O aspects, ensuring successful implementation. Stay abreast of the latest updates and features in the Dynamics platform to drive continuous improvement and innovation.
• Work closely with functional team, understanding business processes and detailed requirements. Translate business requirements into technical specifications and design solutions that align with best practices and industry standards.
• Develop and execute test plans to ensure the quality and functionality of customizations and integrations. Collaborate with the project team to deploy solutions, providing technical support and troubleshooting pre-implementation and post-implementation.
• Collaborate with cross-functional teams, including functional consultants, project managers, and other developers, to deliver comprehensive solutions that address the diverse needs of our clients. Contribute to a culture of teamwork and knowledge sharing within the organization.
Job Requirements:
• Requirements Degree/Diploma in Computer Science or equivalent qualification, at least 2 to 3 years of experience.
• Proven experience as a D365F&O Technical Consultant or similar role.
• Strong background as a developer with expertise in C#, HTML, JavaScript.
• In-depth understanding of D365F&O, including customization and configuration.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
• Ability to work independently and as part of a team.
• A continuous learner who is enthusiastic about embracing new technologies and methodologies.
LSAP
Power Platform
Specialist
Job Overview:
• Based in Malaysia, you will play a key role in helping customers to unleash the full potential of the human workforce and drive productivity through the building and implementation of innovative solutions that help liberate users from tedium.
Job Responsibilities:
• Design and develop applications using the Microsoft Power Platform, including Power Apps, Power Automate and Power BI directly with the customers to understand business requirements and challenges.
• Outline solutions that address the customers' pain points and optimize business processes.
• Work with all stakeholders to explore and implement best-in-class solutions.
• Maintain documentation of functional/solution specifications/codes according to best practices.
• Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports.
• Use multiple Out-of-The-Box connectors with Power Apps, Power Automate and preferably create custom connectors.
• Create analytics using Power Query and DAX in Power BI Design and create database models.
• Exercise creative problem-solving skills when performing end-to-end testing, troubleshooting and end-user support.
• Provide subject matter expertise around Power Platform and Centre of Excellence tool kits.
• Provide training on Power Platform development and best practices.
Job Requirements:
• Requirements Degree/Diploma in Computer Science or equivalent qualification at least 2 to 3 years of experience in developing and deploying solutions with Power Platform.
• A deep understanding of the capabilities of Microsoft Power Platform, including Power BI, Power Apps, Power Automate and Power Virtual Agents.
• Relevant Microsoft Power Platform certifications is an added advantage.
• Development skills on Office365 services SharePoint, MSSQL and Azure Services.
• Ability to produce complex reports using Power BI and integrate Power BI reports and dashboards into PowerApps.
• Knowledge of using API custom-connectors within PowerApps.
• Experienced with relational databases MS SQL.
• Experienced in all phases of Software Development Life Cycle (SDLC) which includes gathering and analyzing business requirements, functional/technical specifications, designing, developing, testing, deploying applications and providing production support.
LSAP
Global Helpdesk
Team Lead
Job Overview:
• As a team lead of the Application helpdesk support team (Level1), handle inquiries regarding the logistics/ERP software and manage incidents from users of LOGISTEED group companies around the world, excluding Japan.
• Currently, we are handling the helpdesk operations, but the scope of the work, including support hours, will change. Therefore, this position will also be responsible for operational design together with the customer.
Job Responsibilities:
• Provide level 1 support and troubleshooting assistance for users encountering issues with the logistics software (Warehouse Management System, Freight Forwarding System etc.) & ERP software (Microsoft Dynamics 365, SAP).
• Record user inquiries via email and processes in the incident management system.
• Escalate unresolved or complex issues to level 2 support or relevant technical teams for further investigation and resolution.
• Keep users informed of incident progress and notify them of changes or outages.
• Close resolved incidents, requests, and others in a timely manner.
• Follow up on open tickets and influence tech teams for prioritization.
• Relay customer feedback or suggestions to the appropriate internal teams.
• M365 application response for LD group companies excluding Japan (account registration, etc.).
• Manual operations such as master registration and approval.
• Training other staff members on Troubleshooting and diagnosing problems.
• Prepare procedures, FAQ and Training material for new and updated processes.
• Prepare weekly/monthly incident report and participate in regular meetings.
• Lead a team that operates 24 hours a day (3 shifts) on weekdays and coordinate directly with customers and vendors as needed.
Job Requirements:
• Requirements Bachelor’s Degree (Preferrable: Computer Science/Information Technology or equivalent).
• Minimum 4 years of experience in IT Helpdesk or Service Desk or an understanding of IT support operations.
• Excellent communication skills.
• Problem-solving skills.
• Good knowledge of Microsoft products (Microsoft 365, Word, Excel, PowerPoint, Teams).
• Ability to multitask efficiently and provide prompt assistance to multiple users simultaneously.
• Positive and professional demeanor to build rapport with colleagues and ensure satisfactory customer experience.
• A mentor/leader and a team-player at the same time.
• Required Language: English, Chinese (Mandarin), Japanese.
• Preferable: Experience with customer satisfaction surveys and analysis/improvement of results.